Unifi Telephone Service

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The UniFi service subscription entitles you to a free subscription of TM’s voice service. The voice service is subject to a maximum of ONE (1) Voice Line. A new PSTN number will be assigned to the new phone (DECT Phone) and is not chargeable. The voice service will be similar to your existing PSTN service. Enjoy the UniFi Residential Package with special call rates as below:

1. FREE calls to TM fixed lines nationwide.
2. Flat rate 10 sen/min to all mobile and other fixed lines nationwide.
3. Normal International Call (IDD) rates. (International Call activation is available upon request.)
4. Fax rates are the same as Voice call rates. Charges will depend on the duration of the fax transmission irrespective of the number of pages successfully transmitted.

For each UniFi Residential Package, you can subscribe to an additional ONE (1) Telephone Line with the same call rates. Additional lines can be subscribed to for RM25/month per line.

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[av_heading heading=’Additional voice features. Rates as follows:’ tag=’h5′ color=” style=” padding=’5′]

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[av_row row_style=”][av_cell col_style=”]Three Party Conference – Network facility that enables three or more parties to be connected together in a conference call, so that they may all speak and listen simultaneously.[/av_cell][av_cell col_style=”]RM3.00[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Call Waiting – Allows the user to be alerted, while they are engaged in an active call, that another incoming caller is trying to contact them.[/av_cell][av_cell col_style=”]RM1.50[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Call Forwarding – A feature on some telephone networks that allows an incoming call to be redirected to a mobile telephone or another telephone number where the desired called party is situated.

There are 3 types of call forwarding:
1. Unconditional
2. No Reply
3. On Busy[/av_cell][av_cell col_style=”]FREE[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Call Hold – Enables you to put a caller on hold while a second call is answered or made.[/av_cell][av_cell col_style=”]FREE[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Call Line Identification Presentation (CLIP) – Shows the number of a caller.[/av_cell][av_cell col_style=”]FREE[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Calling Line Identification Restriction (CLIR) – Controls the presentation of caller identity.[/av_cell][av_cell col_style=”]RM3.00[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Do Not Disturb – No incoming calls will be allowed.[/av_cell][av_cell col_style=”]FREE[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Voice Mail – A computerised answering service provided by TM, which can automatically answer a call – and record callers’ voice messages – when the subscriber fails to answer them personally.[/av_cell][av_cell col_style=”]FREE[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Voice Barring IDD Calls – Allows the user to restrict outgoing IDD Calls.[/av_cell][av_cell col_style=”]FREE[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Voice Premium Calls (Barring IDD Calls to +600, +1377 and +1315) – Allows the user to restrict outgoing IDD Calls to +600, +1377 and +1315 numbers.[/av_cell][av_cell col_style=”]FREE[/av_cell][/av_row]
[av_row row_style=”][av_cell col_style=”]Voice Premium Calls (Barring IDD Calls to +600) – Allows the user to restrict outgoing IDD calls to +600 numbers.[/av_cell][av_cell col_style=”]FREE[/av_cell][/av_row]
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Three Party Conference

How to use Three Party Conference?

1. Handset 1 – During an outside call, press the ‘R’ button to put the call on hold.
2. Handset 1 – Select the desired unit by using the scroll button, then press the ‘CALL’ button.
   – If the paged party does not answer, press the ‘CALL’ button to return to the outside call.
3. Handset 2 (Receiver) – Press the ‘CALL’ button to answer the page.
   – Handset 2 can talk with Handset 1.
4. Handset 1 – Press the ‘INT’ button.
   – To leave the conference, press the ‘OFF’ button. The other parties can continue the conversation.
   – To put the outside call on hold, press the ‘R’ button. To resume the conference, press the ‘INT’ button.

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Call Waiting

How to activate Call Waiting?

1. Dial *43#.
2. Press the ‘CALL’ button.
3. Listen to the tone indicating successful activation of the service.

How to cancel Call Waiting?

1. Dial #43#.
2. Press the ‘CALL’ button.
3. Listen to the tone indicating successful cancellation of the service.

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Call Forwarding (Unconditional)

How to activate Call Forwarding (Unconditional)?

1. Dial *21* followed by #. Example *21*01X XXX XXXX #.
2. Press the ‘CALL’ button.
3. Wait for the confirmation tone.

How to cancel Call Forwarding (Unconditional)?

1. Dial #21#.
2. Press the ‘CALL’ button.
3. Wait for the confirmation tone.

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Call Forwarding (On Busy)

How to activate Call Forwarding (On Busy)?

1. Dial *71* < Phone Number> followed by #. Example *71*01X XXX XXXX #.
2. Press the ‘CALL’ button.
3. Wait for the confirmation tone.

How to cancel Call Forwarding (On Busy)?

1. Dial #71#.
2. Press the ‘CALL’ button.
3. Wait for the confirmation tone.

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Call Forwarding (No Reply)

How to activate Call Forwarding (No Reply)?

1. Dial *61* < Phone Number > followed by #. Example *61*01X XXX XXXX #.
2. Press the ‘CALL’ button.
3. Wait for the confirmation tone.

How to cancel Call Forwarding (No Reply)?

1. Dial #61#.
2. Press the ‘CALL’ button.
3. Wait for the confirmation tone.

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Call Hold

How to activate Call Hold?

1. Press the ‘R’ button, then press the ‘OFF’ button during the outside call.
2. To release Hold, press the ‘CALL’ button.

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Do Not Disturb

How to activate the Do Not Disturb service?

1. Dial *26#.
2. Press the ‘CALL’ button.
3. Listen to the tone indicating successful activation of the service.

How to cancel the Do Not Disturb service?

1. Dial #26#.
2. Press the ‘CALL’ button.
3. Listen to the tone indicating successful cancellation of the service.

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Voice Mail

How to activate Voice Mail?

1. No special configuration required to activate the feature from the CPE.
2. If  the  customer  is  busy  or  not  answering  the  call  after 40 seconds, the call will be forwarded to the Voice Mail server.
3. For retrieval, customer should dial 1 300 88 6245 followed by the fixed line number.

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